If you have any queries about our privacy statement you can contact us by:
- sending an email to our company, firstname.lastname@example.org; or
- writing to iFidelis Pty Ltd, Level 1, 246 Glen Osmond Road, Fullarton SA 5063, Australia
What personal information we collect
We collect personal information about individuals including customers, contractors, job applicants and people who make enquiries about our company and / or products.
The personal information which we collect and hold may include your name, address, date of birth, contact details (such as your phone number, fax number and email address) and, where you make a product purchase, your bank account (direct debit), credit card or other personal financial information.
You do not have to provide us with your personal information. However if you do not provide us with your personal information, it will be difficult for us to contact you. Without your personal information, we may not for example, be able to issue you with a receipt, offer you employment, help you if that is what you require, or provide you with more information about our work.
How we collect personal information
We collect personal information you provide to us directly, for example, in person, over the phone, by email, via our website or by completing our online or hard copy forms. We may also collect your personal information from publicly available sources and third parties.
During your communications with us, please do not provide us with personal information (including any sensitive information) of any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, you:
- warrant that you have that individual's consent to provide their information to us.
Use of personal information
We use personal information you provide us for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Such purposes include:
- processing invoices and payment schedules
- issuing receipts
- responding to your comments or questions
- providing follow-up information about iFidelis Pty Ltd's activities
- customer research, for example asking you to participate in a survey about your involvement with iFidelis Pty Ltd
- improving our website
- providing you with marketing material (if you opt-in to receive such information); and
- any other purposes identified at the time of collecting your information.
If we also obtain your sensitive information, we will only use your sensitive information for the purposes listed above, or other directly related purposes or purposes to which you otherwise consent.
Disclosure of personal information
Any personal information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services.
We have confidentiality agreements in place with many of our service providers and external agencies, and with staff who handle personal information that we provide to them. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.
However, data protection and security measures are never completely secure (particularly for information sent online) and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to ensure you protect your personal information (for example, by protecting any usernames and passwords, etc) and you should notify us as soon as possible after you become aware of any security breaches. If you don’t wish to make your financial contribution online, please contact us to receive a hard copy form.
Additional information for website or email use
When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.
Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.
If you send us an email, the message content may be monitored by our Internet Service Provider or iFidelis Pty Ltd employees if email abuse is suspected, or for troubleshooting and maintenance purposes. Email is an unsecure communications medium; it should not be used for confidential correspondence.
Third party links
Accuracy, access and correction
We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided below.
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Information Commissioner via www.oaic.gov.au.