RecogniseMe

An elegant but simple governance communication solution

"The single biggest problem in communication is the illusion that it has taken place."
- George Bernard Shaw

What Is Governance?

Governance is about identifying, analysing, understanding, implementing decisions on and communicating matters of organisational risk.

A Governance Management System is the framework of processes and procedures used to ensure that an organisation can fulfil all tasks required to achieve its objectives.

According to the guide at www.goodgovernance.org.au, good governance practice requires consistent, accepted accountability and engaging behaviours across and throughout the organisation.

RecogniseMe supports an organisation's good governance practice by creating:

  1. Accountability;
  2. Transparency and reportability;
  3. Responsiveness;
  1. Inclusiveness;
  2. Effectiveness and efficiency; and - most importantly
  3. Participation by all people associated with the organisation.

Why Most Organisations Fail to Communicate on Governance Matters Effectively
... if at ALL!

Almost all governance issues involve communication problems, as both a cause and an effect.

Misunderstandings, resulting from poor communication, can easily cause an issue or risk or make it worse.

Further, once an issue has emerged, communication problems often develop because people in organisations - particularly organisations where there is a geographic dislocation - do not communicate with each other as frequently, as openly and / or as accurately due to time, distance, cultural or other reasons. This also includes the means by which the communication is undertaken.

Thus communication is central to most situations involving issues and risks.

"What is said may not be what is heard.
What is heard may not be what is understood.
What is understood may not be what is actually done."
- Anonymous

RecogniseMe - Helping Solve The Communication Problem

Often organisations do not have reliable methods for communicating with their staff regarding matters of governance. This may be because:

  • they do not have a clear / dedicated governance communications channel or path
  • they have no way to communicate with their people
  • governance messages get corrupted as they flow down through the communication paths within the organisations - both internally and externally

RecogniseMe is as much about changing the culture of the workplace as it is about the passage of information

If good governance-related communication is a part of the daily (normal) routine of all of our employees and contractors, then over a short space of time it will become a natural part of the day to engage in good governance.

“… One of the biggest communication problems is the assumption that a message has been understood.    Follow-up often finds that messages are unclear or misunderstood ….”

- David Sirota, Louis A. Mischkind, and Michael Irwin Meltze in Harvard Management Update:
“Why Your Employees Are Losing Motivation”, Harvard Business School, October 2006

The Most Common Way Organisations Communicate Governance Matters

Define and Hope

Where the policies, procedures, directives and work instructions are "defined" but the organisation has no effective means of assuring this is being effectively actioned, continually improved and complied with.

With no tangible way to record consistency of communication or that the communication has actually taken place and been understood, the organisation can only 'hope' that their messages are getting through in a clear, consise and consistent manner.

define-hope

As messages flow out across the organisation they tend to be lost in translation:


"... the misinterpretation or communication breakdown of the message or stimuli between the sender/receiver [Communicator 1] and the receiver/sender [Communicator 2]..." - Clinical Professor Kristen Betts, in "Lost in Translation: Importance of Effective Communicaton", 2009

This means that critical messages get corrupted, misdirected, misplaced or disregarded.
As a result staff do not feel compelled to participate in the communication process and so fail to provide critical information back through the organisation, causing significant negative effects on corporate governance.

This is where RecogniseMe helps

"If you want to teach people a new way of thinking, don't bother trying to teach them.
Instead, give them a tool, the use of which will lead to new ways of thinking."

- Richard Buckminster Fuller

A Better Way to Communicate Governance Matters

Active Governance ... Define, Enforce, Verify: Know ..."

active-governance


RecogniseMe - A Dedicated Governance Communication System
Closing the Loop, Making Your Organisation Safer, Better and More Effective

iFidelis recognises that lack of "closed loop" communication can significantly increase the risk of governance-related failure incidents.

To address this risk, we created a closed loop access, identity, alerting, acknowledgement, reporting and control governance communication system called RecogniseMe

What is RecogniseMe?

RecogniseMe is a powerful Active Governance system for organisations that want to prevent corrupted, misdirected, misplaced or disregarded information about critical, governance-related matters.

It is as much about changing the culture of your workplace as it is about managing risk.

In most organisations, staff do not feel compelled or enabled to participate in the communication process. In organisations that use RecogniseMe, participation, inclusion, transparency, accountability and engagement are linked to the two natural events that are consistent in almost every organisation: Arriving at a work location and Leaving from a work location.

RecogniseMe makes it a natural, everyday and easy process for staff to:

  • receive and acknowledge important messages from the organisation
  • provide feedback, report risks, hazards and incidients
  • initiate suggestions for improvement or recognition

making their organisation much safer, more accountable, transparent, engaged and effective.

What Does RecogniseMe Do?

RecogniseMe allows you to KNOW:

  • Which of your staff is at work (and where) - and therefore potentially at risk - at all times.
  • What time your staff started and finished at each work location or site.
  • Which of your staff has received critical information.
  • Which of your staff has acknowledged receipt of and an understanding of critical information.
  • That the chances of risks escalating to events can be reduced.
  • What your manager and staff attitudes to risk control and governance are.
  • What risks, incidents, hazards and opportunities are in the workplace.


RecogniseMe allows you to HAVE:

  • A way to talk to all of your staff directly, every day, about matters that critically affect the workplace in terms of safety, performance, risk and quality - without your message ever getting watered down by the time it reaches each staff member.
  • A culture where staff are looking at and reporting about their workplace is part of every day matters.
  • A workplace where all employees are informed and engaged on critical matters without corruption in the messages.
  • A supportive and knowledge sharing work culture as everyone works by the same rules.
  • Guaranteed two-way flow of information between employees and management.
  • Staff being able to provide suggestions on improvements, people recognition and risks - without those messages ever getting watered down by the time they get to you.
  • A non-intrusive way of changing attitudes and culture about governance communication that is linked with the one thing all employees do every day - start and finish work.